Privacy Policy

Port Louis Car Hub - your data, your rights, our responsibility

1. Introduction

This Privacy Policy explains how Port Louis Car Hub ("we", "us", "our") processes personal data when you use portlouiscarhub.com, compare rental cars, open the booking widget, contact us by email or complete a reservation with a partner rental company.

We operate as a car rental aggregator. We help users compare offers from rental suppliers and booking partners, but the final rental agreement is usually concluded between the driver and the selected rental company.

Last updated: July 2026

2. Data Controller and Contact

Company name: Port Louis Car Hub
Website: portlouiscarhub.com
Email: book@portlouiscarhub.com

For questions about this Privacy Policy, personal data, booking-related privacy requests or analytics opt-out requests, contact us at the email above.

3. Personal Data We May Process

  • Contact data: name, email address, phone number and message content when you contact us or submit booking details.
  • Booking data: pickup and return location, rental dates, car category, selected extras, insurance options, payment method preference and voucher information.
  • Driver data: license details, age, country of residence and identity information when required by a rental partner for vehicle handover.
  • Payment confirmation data: prepayment status, transaction reference and booking confirmation. We do not store full card numbers.
  • Technical data: IP address, browser, device, pages visited, referral URL, approximate location, language, session events and cookie identifiers.
  • Communication data: support emails, booking change requests, cancellation requests and service notes.

4. Why We Use Your Data

  • To display rental offers and route you to the booking service.
  • To process reservations, booking changes, cancellations and support requests.
  • To pass necessary booking and driver information to the selected rental company for airport, city or hotel delivery.
  • To send or help issue vouchers, pickup instructions, supplier contacts and service updates.
  • To prevent fraud, misuse, payment disputes and security incidents.
  • To analyse website performance and improve content, layout, booking usability and marketing efficiency.
  • To comply with accounting, tax, legal and regulatory obligations where applicable.

5. Legal Bases

Depending on the situation, we process personal data under one or more legal bases: performance of a contract or pre-contractual steps, legitimate interest in operating and improving our service, consent where required for optional cookies or communications, and legal obligation where records must be retained.

6. Sharing With Partners and Providers

We share only the data necessary to provide the service. Recipients may include the selected rental company, booking platform providers such as LocalRent, payment processors, email and hosting providers, analytics providers such as Yandex Metrika, legal advisers and authorities when legally required.

Partner rental companies use the information to prepare the rental agreement, verify driver eligibility, arrange vehicle delivery at Sir Seewoosagur Ramgoolam International Airport or a hotel, and manage returns, fuel, insurance and incident reports.

7. Cookies and Analytics

Our website uses essential cookies for basic functionality and may use analytics cookies or similar technologies to understand website use. Yandex Metrika may collect technical events such as page views, clicks, device data, referrer and approximate location. This helps us improve the website and booking flow.

You can restrict cookies in your browser settings. Some parts of the booking widget may not work correctly if essential cookies or scripts are blocked.

8. LocalRent Booking Widget

The LocalRent widget is loaded from a third-party domain and processes booking information according to its own technical and privacy rules. When you interact with the widget, data may be transmitted directly to LocalRent or its connected rental suppliers. Review the booking terms before confirming payment.

9. International Transfers

Some providers may process data outside your country of residence. Where required, we rely on appropriate safeguards such as contractual protections, provider security commitments or other lawful transfer mechanisms.

10. Data Retention

  • Booking and voucher records are retained only as long as needed for service, tax, accounting, dispute and legal purposes.
  • Email enquiries may be retained for up to 24 months after the last interaction unless a longer period is required for an active booking or dispute.
  • Analytics data may be retained in aggregated or pseudonymised form according to provider settings.
  • Data that is no longer needed is deleted, anonymised or securely archived with restricted access.

11. Security

We use reasonable technical and organisational measures to protect data, including encrypted website access, limited access to booking information and careful selection of service providers. No online system is completely risk-free, so users should also protect their email accounts and booking vouchers.

12. Your Rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, object to processing, withdraw consent, request portability and lodge a complaint with a data protection authority. To exercise these rights, email book@portlouiscarhub.com.

13. Driver and Passenger Data

If you provide data about another driver or passenger, you confirm that you have authority to share it and that the person understands how their data will be used for booking and rental handover.

14. Children

Our car rental service is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us so we can delete it where appropriate.

15. Third-Party Links

The website may link to rental companies, maps, airports, travel resources or partner websites. We are not responsible for third-party privacy practices, content or security. Review their policies before submitting personal data.

16. Changes to This Policy

We may update this Privacy Policy to reflect service, legal or technical changes. The latest version will be published on this page with the updated date.

17. Contact

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